Ruth Cheesley

We all know that gut-sinking feeling when you’ve just installed or updated Mautic or maybe updated a plugin and suddenly instead of seeing your Mautic user interface, you are presented with the message:The site is currently offline due to encou... Read More

Mautic has a regular release cycle, which means that new bug fixes are published every month, features once a quarter, and major changes which break backwards compatibility are released approximately annually. Did you know that every single bug fix a... Read More

If you have found the articles in the Knowledgebase helpful, how about contributing? You can help us by adding new articles in English, or by translating articles into your spoken language/s. Create an account by logging in using your Mautic Communi... Read More

Mailbox providers watch how people engage with your email. If a big chunk of your list never opens, never clicks and never visits, that drags down your reputation, and it pushes up your spam complaint rate, because people who've forgotten signin... Read More

A bounce is the mail system telling you an email couldn't be delivered. Handling bounces well keeps your list clean, protects your sender reputation and stops you mailing people who can never receive your messages. Mailbox providers see repeated... Read More

Whenever someone asks "why is my Mautic email going to spam?", the first thing to ask for is the headers of a test email. Nine times out of ten the answer is sitting in one line called Authentication-Results. This guide shows you how to find it and w... Read More

In 2024 Gmail and Yahoo turned a set of long-standing good practices into hard requirements for bulk senders, and Microsoft followed for Outlook.com in 2025. Since November 2025 Gmail has been rejecting non-compliant email outright, not just sending ... Read More

That little Unsubscribe link Gmail and Yahoo show next to the sender's name is called one-click unsubscribe. Since 2024 it's been required for bulk marketing email at both, and it's also one of the kindest things we can do for the peop... Read More

DMARC ties SPF and DKIM to the From address your contacts actually see, tells mailbox providers what to do with email that fails, and sends you reports about who's sending email using your domain. Gmail, Yahoo and Microsoft all expect it from bu... Read More

DKIM (DomainKeys Identified Mail) adds a digital signature to every email you send. The receiving server checks the signature against a public key published in your DNS, which proves the email really came from your domain and wasn't changed on t... Read More